FAQs

If you miss a pick-up at one of our facilities, you must reschedule your appointment. We will not roll appointments to the following day.

We have a 90-minute grace period. Unfortunately, if you arrive outside of this grace period you will need to reschedule your appointment. If you are late but arrive within our grace period, we will work you in as quickly as possible. We do have a 3:00 pm shipping cutoff and cannot accept carriers after 3:00 pm.

We ask that all carriers arrive no earlier than 30 minutes prior to their appointment time.

No, you do not need a TWIC card to access any of our facilities.

Our shipping hours are 7:30 am-3:00 pm, Mon-Fri.

We do have portable restrooms in our truck court that all carriers are welcome to use.

We do not have a CAT scale on site. In the event a carrier is overweight, the closest scale is located at the TA Baltimore, MD #216. You will need to obtain a scale ticket and return to us with a copy of this scale ticket.

We can offer same-day pickups in certain circumstances. There is a same-day loading fee that must be approved by the cargo owner.

Our facilities have FTZ designation, but it is not currently active. If you are interested in FTZ services, please give us a call or send an email to [email protected].

We do not offer cold storage warehousing services.

We do not offer food-grade warehousing services.

We do not offer pick and pack warehousing services.

We do not offer HAZMAT warehousing services.

Yes, our 2200 Broening Hwy warehouse has indoor boxcar capability and is serviced by the NS and CSX via Canton (CTN) short-line railroad. Our 1657A S Highland Ave warehouse has both indoor boxcar and outdoor A-frame or center-beam capabilities and is also serviced by the NS and CSX via Canton (CTN) short-line railroad.

We have two shifts. Our AM shift is responsible for shipping and our PM shift is responsible for receiving.

We do! In order to be set up on the online portal, please reach out to [email protected] for assistance. If you already have an account, please visit https://terminalwarehousecompany.com/order-status to view your inventory.

Please contact us with the exact specifications of the products that you would like to store with us, and we can confirm if we are able to store your product(s).

We operate our customer service department from 7:30 to 4:30 PM Monday to Friday. Contact us via email at [email protected] or 410-246-0500 (Ext: 2000) or option 6 from the main directory.

We are EDI capable. Please specify which EDI transaction set(s) you would need, along with the documented specifications for each EDI transaction set and at what frequency level. Please also indicate if your company utilizes a third-party company to establish and maintain your EDI connections or if it is handled by an internal team. Any new EDI connections between The Terminal Corporation and any newly established trading partner would require a setup and testing period.

The Terminal Corporation will need to confirm if your specific API requirements match our current systems’ capabilities. Please provide which type of information you need to receive or transmit and at what frequency level. Please also indicate if your company utilizes a third-party company to establish and maintain your API connections or if it is handled by an internal team. Any new API connections between The Terminal Corporation and any newly established trading partner would require a setup and testing period.

Please email remittance information to [email protected]. If you need additional verification, please contact Gretchen Willis at 443-462-8368, [email protected] or Patricia Waterbury at 410-246-0500 (Ext: 1533), [email protected].