FAQs

Yes! All our facilities are appointment based and all those responsible for scheduling a pickup appointment must make an appointment 24 hours in advance. Appointments should be made via email to the following:

• 2200 Broening Hwy: [email protected]
• 1657A S Highland Ave: [email protected]

• 2200 Broening Hwy, Baltimore MD 21224. The truck entrance is off Vail Street. There is only one warehouse location at 2200 Broening Hwy. Please park in the truck court and call the check-in number 410-246-0500 (Ext: 2010) with your pickup number and you will be directed to the proper location where you will be loaded.
• 1657A S Highland Ave, Baltimore MD 21224. There are several warehouses attached to this location. The truck entrance is off Eastbourne Ave. Do not enter the facility from Holabird Ave as it is a private road. Please park in the truck court and call the check-in number 410-246-0500 (Ext: 2011) with your pickup number and you will be directed to the proper location where you will be loaded.
• Our newest warehouse is located at 11801 Industry Drive, Jacksonville, FL 32218. Please call 904-680-020 (Press option 1) with your pickup number to be directed to the proper location.

• The 2200 Broening Hwy Warehouse (MD) check-in phone number is 410-246-0500 (Ext: 2010)
• The 1657A S Highland Ave Warehouse (MD) check-in phone number is 410-246-0500 (Ext: 2011)
• The 11801 Industry Drive Warehouse (FL) check-in phone number is 904-680-0200 (Press option 1)

You must reschedule your appointment if you miss a pick-up at one of our facilities. We will not roll appointments to the following day.

We have a 90-minute grace period. Unfortunately, if you arrive outside of this grace period you will need to reschedule your appointment. If you are late but arrive within our grace period, we will work you in as quickly as possible. We do have a 3:00 pm shipping cutoff and cannot accept carriers after 3:00 pm.

We ask that all carriers arrive no earlier than 30 minutes prior to their appointment time.

No, you do not need a TWIC card to access our facilities.

Our shipping hours are 7:30 am-3:00 pm, Mon-Fri.

We do have portable restrooms in our truck court that all carriers are welcome to use.

We do not have a CAT scale on site. In the event a carrier is overweight, the closest scale is located at the TA Baltimore, MD #216. You will need to obtain a scale ticket and return to us with a copy of this scale ticket.

We can offer same-day pickups in certain circumstances. However, the cargo owner must approve the same-day loading fee.

Our facilities have FTZ designation, but it is not currently active. If you are interested in FTZ services, please give us a call or send an email to [email protected].

We do not offer cold storage warehousing services.

We do not offer food-grade warehousing services.

We do not offer pick and pack warehousing services.

We do not offer HAZMAT warehousing services.

Yes, our 2200 Broening Hwy warehouse has indoor boxcar capability and is serviced by the NS and CSX via Canton (CTN) short-line railroad. Our 1657A S Highland Ave warehouse has both indoor boxcar and outdoor A-frame or center-beam capabilities and is also serviced by the NS and CSX via Canton (CTN) short-line railroad.

We have two shifts. Our AM shift is responsible for shipping and our PM shift is responsible for receiving.

We do! To be set up on the online portal, please contact [email protected] for assistance.

If you already have an account, please select your warehouse location (below) to view your inventory.

Terminal Warehouse Co
1657 S Highland Ave
Baltimore, MD 21224

Terminal Warehouse Co
2200 Broening Hwy
Baltimore, MD 21224

Terminal Warehouse Co
11801 Industry Dr
Jacksonville, FL 32218

Please contact us with the exact specifications of the products that you would like to store with us, and we can confirm if we can store your product(s).